Last Updated: September 15, 2025
At Nuur Cosmetics, we want every customer to feel confident in their purchase. This policy sets out your rights to returns, refunds, and cancellations in line with UK consumer law and international e-commerce standards.
You may return eligible items within 30 days of receiving your order.
To qualify:
Items must be unused, unopened, and in original packaging
You must contact us for authorisation before sending items back
Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect
⚠️ Important: For hygiene reasons, we cannot accept returns of opened or used cosmetic products. Sale items, promotional items, and gift cards are non-refundable.
To start a return:
Email info@nuurcosmetic.com with your order number and reason for return
We’ll confirm eligibility and provide the return address
Unauthorised or unsolicited returns will not be accepted
We do not offer direct exchanges. If you wish to replace an item, please complete the return process for your original order and place a new order for your preferred product.
Please check your order as soon as it arrives. If your product is damaged, defective, or incorrect:
Contact us immediately with clear photos
We will arrange a replacement, exchange, or full refund at no additional cost to you
Once your return is received and inspected:
We’ll email you to confirm approval or rejection
Approved refunds will be processed to your original payment method within 10 business days
Bank processing times may add an extra 3–5 business days
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us.
If you are in the UK or EU, you have a legal right to cancel your order within 14 days of delivery, without needing to give a reason.
To exercise this right:
Notify us in writing within 14 days of receiving your order
Return the product in its original condition within 14 days of cancellation notice
We will refund you within 14 days of receiving the return
We do accept international returns, however:
Return shipping times vary depending on location
Customs duties, import taxes, and original shipping fees are non-refundable
We stand behind our products and want you to see real results with Nuur Lash. If you don’t notice visible lash improvements after consistent use, you may qualify for our results-based refund guarantee.
Eligibility Requirements:
First-time customer purchasing directly from www.nuurcosmetics.com
Product used once daily for at least 12 consecutive weeks
Submit before-and-after photos (date-stamped), along with proof of purchase
Request must be submitted within 120 days of delivery
Refunds under this guarantee:
Apply to the product cost only (excludes shipping)
Are limited to one claim per household
Are not valid on bundles, discounted items, promotions, or gift cards
May be rejected if the claim is incomplete or unverifiable
This policy ensures fairness while protecting against misuse.
If you have any questions or wish to make a return request:
📧 info@nuurcosmetic.com
We aim to respond to all queries within 1–2 business days.
Thank you for choosing Nuur Cosmetics. Your trust means everything to us.
