Nuur Cosmetics Shipping & Delivery Policy
Last Updated: 15 August 2026
We offer free tracked delivery on eligible orders to destinations currently available at checkout, with no minimum spend required.
This Shipping & Delivery Policy explains our processing times, estimated delivery times, tracking, international customs requirements and what happens if there is a problem with your delivery.
Nothing in this policy affects any statutory consumer rights that cannot lawfully be excluded.
UK Delivery
UK orders are sent using a tracked delivery service.
Estimated delivery time after dispatch: 1 to 2 working days.
You will receive tracking information once your order has been dispatched.
Delivery estimates begin from dispatch and do not include order processing time.
While most orders arrive within the estimated timeframe, delivery dates are estimates unless we expressly confirm that a particular delivery date is guaranteed.
International Delivery
We offer free tracked international shipping to destinations currently available at checkout.
Estimated delivery time after dispatch: 7 to 14 working days.
International delivery times vary depending on destination, local postal networks, customs clearance and other factors outside our direct control.
Some destinations may temporarily or permanently be unavailable for delivery. If a country cannot currently be selected at checkout, we are unable to accept an order for delivery to that destination.
Order Processing
Orders are typically processed within 24 to 48 hours.
Processing times normally exclude weekends and UK public holidays.
During particularly busy periods, product launches, promotions or other exceptional circumstances, processing may take longer.
Once your order has been placed, you should receive an order confirmation by email.
A separate dispatch confirmation containing tracking information will normally be sent once your parcel has entered the delivery network.
Please ensure the email address entered at checkout is correct and check your spam or junk folder if you cannot locate an expected email.
Free Shipping
Where free shipping is advertised, there is no separate standard delivery charge payable to Nuur Cosmetics for the qualifying delivery service.
Free shipping does not include:
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customs duties
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import VAT or taxes imposed by the destination country
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customs clearance charges
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brokerage fees
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carrier handling charges imposed in the destination country
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additional costs arising from an incorrect address, failed collection or refused delivery where we are legally entitled to recover those costs
Any such international charges are separate from the shipping charge paid to Nuur Cosmetics.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import VAT, taxes, tariffs, brokerage fees or carrier handling charges imposed by the destination country.
Unless checkout expressly states otherwise, these charges are not included in the product price and are the responsibility of the recipient.
Nuur Cosmetics does not determine or control charges imposed by foreign customs authorities or carriers and cannot guarantee how much may be payable.
Customers are responsible for checking any applicable import requirements before placing an international order.
Customs authorities may also require additional information from the recipient before releasing a parcel.
Failure to provide requested information or pay applicable import charges may result in the parcel being delayed, refused, abandoned or returned to us.
Customs Delays
Customs processing is outside our direct control.
International delivery estimates therefore do not guarantee that an order will clear customs within a particular timeframe.
A parcel delayed at customs is not automatically considered lost.
Where appropriate, we will assist with information reasonably available to us, but the recipient may need to communicate directly with the carrier or customs authority where local information, identification or payment is required.
Refused or Unclaimed International Parcels
If an international parcel is refused, abandoned, not collected or returned because applicable customs charges have not been paid or the recipient has not completed required customs procedures, it may be returned to Nuur Cosmetics or our fulfilment partner.
Where a refund is due, we may deduct reasonable non-refundable costs actually incurred as a direct result of the failed delivery where permitted by applicable law.
These may include return-to-sender charges, additional carrier charges or other costs imposed on Nuur Cosmetics.
Any refund will normally be considered once the parcel has been returned to us or our fulfilment provider and processed.
We cannot refund customs duties, import taxes or other charges paid directly to a foreign authority or third party because those amounts were not paid to Nuur Cosmetics.
Nothing in this section affects mandatory consumer rights.
Delivery Address
Customers are responsible for checking their delivery information carefully before completing an order.
Please make sure that your:
are complete and accurate.
Once an order has entered fulfilment or been dispatched, we cannot guarantee that the delivery address can be changed or the parcel intercepted.
If you notice an error, contact info@nuurcosmetic.com as soon as possible.
Incorrect or Incomplete Addresses
Where a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, we may not be able to replace or resend the order free of charge.
If the parcel is returned to us, we may recover reasonable additional costs actually incurred as a result where permitted by law.
If you ask us to send the order again, an additional delivery charge may apply.
This does not affect situations where the delivery error was caused by Nuur Cosmetics or one of our appointed delivery providers.
Failed Delivery or Failure to Collect
Carriers may:
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leave a parcel in an appropriate safe location
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deliver to an authorised neighbour
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redirect the parcel to a collection point
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attempt delivery again
depending on the delivery service and local carrier procedures.
Customers are responsible for following tracking information and collecting parcels from designated collection points within the timeframe provided by the carrier.
If a parcel is returned because it was not collected or because delivery was repeatedly unsuccessful for reasons attributable to the recipient, reasonable redelivery or return costs may apply where permitted by law.
Tracking
Tracking information will normally become available once your order has been dispatched.
Carrier tracking may occasionally take time to update after a parcel has entered the delivery network.
A temporary lack of tracking movement does not necessarily mean that the parcel has been lost.
Please allow the carrier a reasonable opportunity to update its tracking information before contacting us about a recently dispatched order.
My Parcel Says Delivered but I Cannot Find It
If tracking shows your parcel as delivered but you cannot locate it, please first check:
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around the delivery address
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any designated safe place
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with members of your household
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with neighbours where appropriate
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your building reception, concierge or mailroom
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any photograph or delivery information supplied by the carrier
If you still cannot locate the parcel, contact info@nuurcosmetic.com as soon as reasonably possible.
We may open an investigation with the delivery provider and request information reasonably necessary to establish what happened.
Tracking showing delivery is relevant evidence, but we will not automatically reject a valid statutory claim solely because the carrier has marked a parcel as delivered.
Where the available evidence reasonably establishes that the parcel was correctly delivered to the address or recipient specified in the order, we may refuse a voluntary replacement or refund where no legal entitlement to one exists.
Delayed Parcels
Occasional delivery delays can occur.
These may be caused by:
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carrier disruption
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customs clearance
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severe weather
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public holidays
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unusually high parcel volumes
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local postal disruption
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transportation disruption
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events outside our reasonable control
A parcel arriving later than its estimated delivery window is not automatically considered lost.
If your parcel is materially delayed, contact us and we will investigate with the carrier where appropriate.
Nothing in this section limits any statutory rights relating to delayed delivery.
Lost Parcels
If a parcel appears to have been lost in transit, please contact us at info@nuurcosmetic.com.
We may investigate the shipment with the carrier before determining the appropriate resolution.
Where a consumer order is confirmed as lost before delivery, Nuur Cosmetics will provide the remedy required by applicable consumer law.
For UK consumer orders sent using a delivery service arranged by us, the goods remain at our risk until they come into the physical possession of you or a person you have identified to receive them, subject to applicable law.
Damaged Parcels
If an order arrives damaged, please contact us promptly at info@nuurcosmetic.com.
Where reasonably necessary to investigate the issue, we may ask you to provide:
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your order number
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photographs of the parcel
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photographs of the delivery label
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photographs or video of the damaged product
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photographs of the internal packaging
Please retain the damaged item and its packaging while the matter is being investigated where reasonably possible.
Requesting reasonable evidence does not affect your statutory rights.
Further information about faulty or damaged goods is available in our Return & Refund Policy.
Delivery Timeframes and UK Consumer Rights
The delivery estimates shown in this policy are our normal expected delivery times and are not guaranteed unless we expressly state otherwise.
For UK consumer contracts, we will comply with applicable legal requirements concerning delivery.
Where no different delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and within 30 days after the contract is entered into.
Nothing in our estimated delivery times, carrier delays or investigation procedures overrides rights you have under applicable consumer law.
Changes to Delivery Services
We may use a different carrier or delivery service from the one originally anticipated where reasonably necessary to fulfil an order.
This may occur because of:
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destination
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carrier availability
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service disruption
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parcel characteristics
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operational requirements
Using an alternative carrier does not reduce the delivery rights applicable to your order.
Countries We Deliver To
Available destinations are shown at checkout.
The availability of international shipping may change from time to time because of operational, carrier, customs, regulatory or other requirements.
The fact that we offer international shipping does not constitute a guarantee that we can deliver to every country or territory at all times.
If your destination is unavailable at checkout, please contact us before placing an order.
Order Confirmation or Tracking Email Not Received
If you have not received an expected order or dispatch confirmation:
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Check your spam or junk folder.
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Confirm that the email address used at checkout was correct.
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Allow for the applicable processing timeframe.
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If you still cannot locate it, contact info@nuurcosmetic.com with your name and order details.
Contact Us
For questions about shipping or an existing delivery, contact:
Nuur Cosmetic Ltd
Email: info@nuurcosmetic.com
Website: https://nuurcosmetic.com
